timberland socks as gift for timberland season
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F.A.Q

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1. How do I find the item I want to buy?

2. How do I place an order?

3. How do you send my purchased items?

4. How long will be the parcel arrived our country?

5. How to track my order?

6. How do I find the items size fitting me?

7. How do I can change my order or cancel my order?

8. How do I can return the items to your company?

9. How many payment method do you accept?

10. How long can I get the customized Product?

11. Why do you charge my card more than your product price?

12. What site can you check for the tracking number?



1. How do I find the item I want to buy?

Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will to transfer to the product page. You can choose the item you want to buy here.


2. How do I place an order?

After click the item you are looking for, select size and fill in quantity, and then click Add to Cart. Review the items in your shopping cart. (Sorry the Enter coupons or discount codes can not work for our system). When you are ready, you can click Proceed to Checkout. Choose your check out method. Click 'Check Out' and you will be transferred to the payment page. Please indicate the destination for the product, the method of payment and the billing address. Review your order information. You may edit your address and payment information. Select "Process Order" to complete checkout. Do not forget to keep the order information in a secure place in case that you may need to check your order status.


3. How do you send my purchased items?

When we received your payment, we will deal with your order with 24-48 hours to insure the products quality. If anything goes well, we will ship it out within 2 days.


4. How long will be the parcel arrived to your country?

After we ship it, Ordinary the parcel will be delivery in 3-10 workdays during all the post process. Well, due to unforeseen circumstances, the time will be last a little longer. Please do not worry about it. And hope you can understand too.


5. How to track my order?

After we ship it, we will email the tracking number to you (the email address you used when you made the order), so you can check your order status any time. And please remember to check your email frequent after you pay for the order, because if we have any questions, we will email to you.


6. How do I find the items size fitting me?

You can view the Size Chart for details. And our size is standard; you can choose the size you often wear.


7. How do I can change my order or cancel my order?

When we received your payment, we will send your order to the factory within few hours. So if you real want to change it or cancel it, we hope you can tell us within few hours. Because after we send the order to the factory to prepare, it is difficult to stop the parcel for you. So we hope you can understand.


8. How do I can return the items to your company?

If the product's quality is no problem, we can't to accept the return it. If there's a few problems of goods (for example, the stain or the line did not cut off clearly), we hope you can try to wash it or clean it by alcohol, sometime it can work. Then we will give our guest appropriate compensation. If the size is small for you, or when you received your product, you find you don't like it and so on, this problem we don't accept. If you still insist to return it, please contact our customer service first. So hope you can understand us.


9. How many payment methods do you accept?

We can received the payment through Visa Card, Master Card, JCB, TT Method, Western Union and Money Gram.(We will give you 12% discount if you pay it by western union or money gram, it can save you much money).


10. How long can I get the customized Product?

Because the product is customized, we must ask the manufacture to product it. So usually it needs about 5-15 days to get the item from the factory. We hope you can wait for it patiently. And once the parcel is shipped, we will give you the tracking number.


11. Why do you charge my card more than your product price?

We only receive your order price. As we are from different country use the different currencies, So the extra money may be charged by the bank as the bank fee. It is a fee for overseas transaction, for the currency exchange rate fee. Hope you can understand. If you still have problem, please email to us:timberlandoutletsale@hotmail.com.


12. What site can you check for the tracking number?

First,We often ship it by EMS, you can check it at site : www.ems.com or www.17track.net. we maybe ship it by DHL, you can check it at site: www.dhl.com.

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